Stephen Fry On The Internet

No Gravatar

This is a small diversion, but I have just read a BBC item on a BBC Radio 4′s Analysis interview with Stephen Fry entitled The internet and Me. It will be broadcasting shortly or you can download the programme’s podcast.

Stephen Fry, the celebrated wit, writer, raconteur, actor and quiz show host, is also a self-confessed dweeb and meistergeek. His take on the Internet is superb as a rapid Cook’s Tour of what the Internet is all about. Here are some of the topics, with short quotes on each.

ON TWITTER
At the time of going to press I’ve got 103,000 Twitter followers, which means I’m getting new “Tweets” all the time. And some of them are very amusing and some of them are rather silly but most of them are entirely charming. I’m not someone with press offices and all that kind of thing, but those like me in the public eye who have, have discovered it’s a magnificent way of cutting out the press. And the press are already struggling enough – God knows they’ve already lost their grip on news to some extent. If they lose their grip on comment and gossip and being a free PR machine as well, they’re really in trouble.
WHY THE WEB NEEDS A RED LIGHT DISTRICT
The internet is a city and, like any great city, it has monumental libraries and theatres and museums and places in which you can learn and pick up information and there are facilities for you that are astounding – specialised museums, not just general ones. But there are also slums and there are red light districts and there are really sleazy areas where you wouldn’t want your children wandering alone.
HOW TO BE A WEB SNOB
There are very basic elements of class snobbery that apply in the web as they do everywhere else. If someone’s email address is hotmail or AOL, you kind of think “Hmmn, I see, they’re not a real player, are they?”
IN PRAISE OF TXTING ABBRVTNS
You look at a letter written by a 17th or 18th century letter writer, and you’ll see far more abbreviation. Lord Byron would appreciate the poetic potential of text messages. There’s barely a word that isn’t compressed because paper was expensive and ink was expensive, and to get your letter franked cost a lot of money – a Member of Parliament or member of the aristocracy were the only people who could do it. Read Byron’s letters. Never was a mind more perfectly expressed and yet in this fantastically compressed form.
WHY EMAIL LIBERATES THE VOICE
It’s a literary form in the most basic sense that you’re writing and it’s rather wonderful. As I talk to you now, and as one talks, especially to strangers, all the terrible problems of class, differences in education, race and gender all have their part to play in the embarrassment of real life conversation, but the moment one’s let loose with a keyboard or a pen you can express yourself properly.
WHY BOOKS AND THE WEB GO TOGETHER
Books should not be seen as threatened by the rise of the computer. You don’t throw away your books when you buy a computer. You keep both. The beauty of living in the present day is you don’t abandon the past. The past co-exists.
A RIPOSTE TO WEB-WORRIERS
I doubt you can find any sentence describing how human learning has degraded now that isn’t congruent to a similar sentence written at the time of rise of the novel – about how people were no longer reading sermons and classical literature, but were reading novels from subscription libraries instead.
COMPUTERS AND SPELLING
And so you get rather comic moments where if you see a misspelled word in a book when you’re reading a book, you wonder why it hasn’t got a wavy underline from the spellchecker.
WHY THE INTERNET TURNS US ALL INTO KINGS
Let’s look at the most powerful kings there have ever been ever, the great autocrats or even dictators. In any sense that counts except the power of life over death, I have more power than Louis XVI. I have more power for knowledge and understanding at my fingertips. We are immensely empowered.
WHERE THE WEB CAN TAKE YOU
Imagine if someone like Alan Bennett, for example, who is a prodigious gallery-goer and a great writer occasionally, only tantalisingly occasionally on art – imagine if on your website you just said to these people could you just come in and talk about your favourite painting. What could you learn from this man? It would take them five minutes and you’d just have a little camera on them. There are opportunities and ways of doing it on the internet that are so much more closed to you even in broadcasting, to be perfectly honest.

Hopefully these excerpts will encourage you to read the BBC article or listen to the podcast. Stephen Fry is certainly a great guide to the Internet.

Reblog this post [with Zemanta]

Technorati Tags: , ,

Building Customer Loyalty – the old-fashioned way

No Gravatar


It is interesting to compare the advice you will find on Building Customer Loyalty.  Here are two current lists:

Eight Key Ingredients to Build Customer Loyalty

  1. Be Reliable
  2. Be Credible
  3. Be Responsive
  4. Show Empathy
  5. Hire Good Employees
  6. Train Employees Constantly
  7. Create a Sense of Employee Belonging
  8. Make Things Easier for Customers

Ten Tips to Build Customer Loyalty

  1. Communicate.
  2. Customer Service.
  3. Employee Loyalty.
  4. Employee Training.
  5. Customer Incentives.
  6. Product Awareness.
  7. Reliability.
  8. Be Flexible.
  9. People over Technology.
  10. Know Their Names

The central issue in both lists is the involvement of all the employees.  If they are treated right, then they will in turn treat the customers right. That is one message that is typified by a  77-year-old Canadian icon.  He is a  customer service dynamo.  If you have not guessed, we are talking about Harry Rosen who has built his menswear empire on personal relationships.

harry rosen

Harry Rosen has forged a name as one of Canada’s most respected and revered men’s fashion brands famous for tailored suits of exceptional quality, with 40 per cent of the market share in Toronto and more than 15 stores across Canada — including stores in Ottawa, Vancouver, Calgary, Edmonton and Montreal.

Rosen made it his mission to have as many customers come back to shop with him personally. “I realized that building relationships was crucial in this business. Customers came back to me even though I was a part-timer.”

Harry Rosen always treated every customer as an individual.

While keeping tabs on customers’ buying habits and preferences is considered mandatory business practice nowadays, back in the 1950s Rosen’s diligence in starting individual files for each customer and updating it regularly was innovative and ground-breaking. The importance of nurturing repeat buyers by providing them with unparalleled service is something Rosen encourages directly in his stores — in fact, he pays his staff on retention of customers, not on commission.

It is another most successful example of the valuable asset that is created when you build customer loyalty.

Reblog this post [with Zemanta]

Technorati Tags: , ,

Yes, Yes Minister, Please, Please

No Gravatar

yesminister

Some  have pointed to the link between the global financial crisis and a general acceptance of corruption at high levels.  In that light, today’s item from the UK Daily Mail is a real embarrassment for the UK politicians.  It suggests that Extraordinary freebies are enjoyed by Britain’s mandarins.

Extraordinary details of the lavish hospitality enjoyed by top civil servants have been exposed.  Senior mandarins were wined and dined by blue-chip companies and treated to days at the races, nights at the opera and tickets to major sporting events.  Sir Brian Bender, one of the highest-ranking men in Whitehall, accepted invitations to 52 events  -  an average of one a week.

Remember that the same newspaper at the end of January was headlining the bonuses that Cabinet civil servants had received, so it would not appear that they really need the freebies.

Cabinet Office mandarins last year pocketed almost £ 1million in bonuses, it has emerged.  The senior civil servants received an average bonus of almost £9,300 each last year.  A total of 105 payouts were given at a cost to the taxpayer of £972,500.  The scale of the Whitehall bonus culture was met with dismay by campaigners, at a time when many workers fear losing their jobs in the recession.

We are living through extraordinary times and certainly it is not the time for business as usual.  Equally one would hope that we can get away from government as usual if this is the way it has been conducted.

Reblog this post [with Zemanta]

Technorati Tags: , , , , ,

Money Talks – ‘Erminegate’

No Gravatar

House of Lords

Money talks and sometimes it should not be allowed to do so.  This story concerns some of the most eminent seniors in the UK. 

According to the Guardian, four Labour members of the House of Lords were offered cash to encourage them to use their influence to help amend legislation.

The Sunday Times reported that Lord Taylor of Blackburn and Lord Truscott had admitted influencing legislation on behalf of clients. Their alleged comments were made to undercover reporters who claimed two other peers – Lords Moonie and Snape – were also allegedly willing to use their influence. All four peers deny wrongdoing.

As the Washington Post points out this scandal has clearly damaged the somewhat shaky reputation of the House of Lords.  Although some see it as a bastion of British tradition, others find it to be an elitist club that is long overdue for modernization.

The scandal is being called Erminegate to reflect the traditional robes trimmed with ermine that are sometimes worn in the House of Lords.

Reblog this post [with Zemanta]

Technorati Tags: , ,

UK Ministry Of Silly Walks

No Gravatar

As a Friday afternoon diversion, you may be as intrigued as I am to see that Monty Python has a commercial success on its hands with its YouTube channel.  There you can see videos such as the following showing John Cleese and many other civil servants with their silly walks. (Tip of the hat to Michael Geist on this one)

 

The hope is that you will be encouraged to use a link such as the following to buy the The Ministry of Silly Walks DVD.  Via Amazon, you can also buy any other Ministry of Silly Walks paraphernalia that may take your fancy.

By the way, more recently it was noted that Mathematicians rule out Ministry of Silly Walks.  Apparently the regular walk as you might suspect is a much more efficient way of getting around. 

That is perhaps why The Sun’s recent article on John Cleese is entitled Ministry of Chilly Walks.

Actor John Cleese was spotted bundled up in his warmest winter clothes at the Sundance Film Festival in the US.  The 69-year-old Monty Python star wore a big winter hat, long coat and trendy sunglasses while walking around Park City in Utah, which is hosting the event.

If you are a fan of John Cleese, then you may wish to check out Other John Cleese items.

.. and now back to regular programming.

Reblog this post [with Zemanta]

Technorati Tags: , , ,

John Mortimer RIP – Farewell Rumpole of the Bailey

No Gravatar
John Mortimer

John Mortimer

John Mortimer, the creator of Rumpole of the Bailey, died at the age of 85 today.

Many will have fond memories of the various literary works he produced throughout his lifetime. Most will think immediately of Sir Horace Rumpole of the Old Bailey and of his wife, Hilda, She Who Must Be Obeyed. The writer and former barrister was often described as a national treasure who increasingly came to resemble his Old Bailey character.

The Guardian had the following eulogy:

The novelist, playwright and former barrister, who was born in London in 1923, was known and loved for the comic lawyer Rumpole, whose dedication to cheap wine and motto “never plead guilty”, has been his most enduring creation. “He would announce to me on the phone that he thought he ought to ‘do a Rumpole’ on asbos or weapons of mass destruction, or some similar topic about which he felt particularly strongly. Rumpole and John became increasingly fused,” said Tony Lacey, Mortimer’s editor at Penguin.  Mortimer originally wrote the series for television, later spinning it off into a series of books and radio programmes.

If you want to remind yourself of Rumpole, then here is a clip from “Rumpole’s Last Case”.  Here Rumpole has had a big win on the horses and decides to hang up his wig – but not without telling Judge Bullingham what he really thinks of him.

 

The legal world is full of eccentricities.  Some of them are human and some of them represent the peculiarities of the law.  It is a rich field for anyone of John Mortimer’s caliber.  I had always thought he was responsible also for a BBC Television series discussing strange legal cases.  I remember particularly the start of the series where the irascible senior, Mr. Haddock, attempted to pay a debt to Inland Revenue by writing his check on a cow.  He insisted such a check was perfectly legal.  It could well have been written by John Mortimer.

In fact the Negotiable Cow is the common name of a fictitious legal case known as Inland Revenue v Haddock (heard jointly with R v Haddock).  It was written by the humorist A. P. Herbert for Punch magazine as part of his series of Misleading Cases in the Common Law. The case did evolve into something of an urban legend, and periodically assertions are made that it was a true case.

Despite my confusion, John Mortimer’s legacy of memorable legal humorous works will mean that he is never forgotten.  He will be sorely missed.

Reblog this post [with Zemanta]

Technorati Tags: , ,

Alexandra Penney Madoff-ed

No Gravatar

alexandra penney

Alexandra Penney, the best-selling author, can probably take very little comfort from the news that Madoff investors may get money back.

Some of the investors who lost money in an alleged $50 billion fraud run by Bernard Madoff may be able to recover funds within the next few months from the Securities Investor Protection Corp, SIPC President Stephen Harbeck said this week.  SIPC is a non-profit agency set up by Congress to maintain a fund to help investors who had accounts at brokerage firms that failed. The fund, supported by broker dealer assessment fees, has $1.6 billion.

That seems pitifully small, even if the fraud  is only $17 billion as some suggest.

Alexandra Penney feels that Madoff is not a human being but rather a “Sociopath”.  With her life savings gone,  this ‘Madoff-ed’ best-selling writer is back at work.

Alexandra Penney is now blogging, voluminously.  Those interested can check out her Bag Lady Papers at the Daily Beast.  She discusses selling the cottage and possibly more real estate and taking her first subway ride in 30 years. Some of her expensive jewelry may even go to pay the bills.

Best known for the 1982 best-seller How to Make Love to a Man and many other titillatingly-titled sex-advice books, Penney and her friend Evelyn Lauder were the first to use pink ribbons as a symbol for breast cancer awareness.  Perhaps she’ll need to turn to a more recent book that she co-authored with the somewhat prophetic title, Magic Words: 101 Ways to Talk Your Way Through Life’s Challenges.  I’m sure she will rise to this biggest challenge of all.

Reblog this post [with Zemanta]

Technorati Tags: , ,

On The Road – Jack Kerouac

No Gravatar

rev stuart

On the road, looking for Jack Kerouac, is a title that caught my eye this morning. Two priests prepare to follow dissolute author’s American journey.  How could one fail to be intrigued to read the article. 

On the Road entered the American literary canon as a classic despite the character of its author, Jack Kerouac.  It now sells over 100,000 copies a year, not that it did Kerouac any good. He died in 1969 from alcoholism. He was 47. He had $91 in his bank account.

Rev. Stuart presides at St. Francis-in-the-Wood, a pretty little Anglican church near Lighthouse Park in West Vancouver.

On Jan. 19, exactly 60 years to the day after Kerouac did it, Stuart will finally be on the road himself following the same road Kerouac and his friend, Cassady took. Stuart and his buddy, Rev. Sean Robertshaw, will retrace the exact route Kerouac and Cassady travelled in part two of On The Road.

Stuart was originally attracted to On The Road not because it was, on the surface, a book about excess and spontaneity, but because of its spirituality. It was about a search for meaning. Kerouac was out there looking for himself.

“The immorality of the book? That was just the backdrop … On another level, and this has become more apparent to me as I’ve reread it, it’s a parable of life.”

To Stuart, the parable can be many things — that one must strive to “suck out all the marrow of life,” as Stuart said, quoting Thoreau; that the path of excess, he said, quoting William Blake, leads to wisdom; that life is a gift not to be squandered; that you may find your home by leaving it. Whatever it is, what is important is the going.

You can follow the journey on Rev. Stuart’s blog, On The Road 2009.  What a wonderful undertaking.

Reblog this post [with Zemanta]

Technorati Tags: , ,

Who Wants To Be A Millionaire?

No Gravatar

eartha kitt

For many, those words, who wants to be a millionaire, bring to mind a TV game.  Those of a different generation may well think of just an old-fashioned girl.  The sad news is that Eartha Kitt  is no more.  She died at 81 and will be fondly remembered by so many of her fans.

Eartha Kitt, 81, died in New York, where she was being treated for colon cancer, Freedman said. Her daughter, Kitt Shapiro, was by her side.  She was performing almost until the end, taping a PBS special six weeks ago in Chicago, Illinois. The show is set to air in February.  The ringtone version of her recording of the saucy Christmas song “Santa Baby” was certified gold earlier this month. 

Kitt was well known for her distinctive voice and made a name for herself in her portrayal of Catwoman in the television series “Batman.” That role produced Kitt’s recognizable sultry cat growl.

The reference to a millionaire relates to a 1962 song that Eartha Kitt sang entitled Just An Old-Fashioned Girl, which I remember so well.  Here is a video to remind you of her great voice.

For the record here are a few of the early verses of that song.

Just an Old Fashioned Girl

I’m just an old fashioned girl with an old fashioned mind
Not sophisticated, I’m the sweet and simple kind.
I want an old fashioned house, with an old fashioned fence
And an old fashioned millionaire.

I want an old fashioned car, a cerise Cadillac,
Long enough to put a bowling alley in the back.
I want an old fashioned house, with an old fashioned fence
And an old fashioned millionaire.

I’ll stay weaving at my loom,
Be no trouble to my groom,
If he’ll keep the piles of money mounting.

In our cottage there will be
A soundproof nursery
Not to wake the baby while I’m counting.

I like the old fashioned flowers, violets are for me –
Have them made in diamonds by the man at Tiffany.
I want an old fashioned house, with an old fashioned fence
And an old fashioned millionaire.

She will be sorely missed by her many fans.

Reblog this post [with Zemanta]

Technorati Tags: , , , ,

Search the Internet for related articles:
Loading